Privacy Policy Pear Travel
Your privacy is very important to us. Please take the time to carefully read this Privacy Statement as it contains vital information about the conditions under which we will handle any personal data you give us or that we obtain from you in connection with your relationship with us as a client. It also outlines how to contact us or the appropriate regulatory authorities if you have complaints about how we handled your personal information.
We are committed to safeguarding and respecting the privacy of your personal data. “We”, “us” and “our” in the privacy notice referred to Pear Travel and “you” the client or customer. Pear Travels are the owners and operators of the site and the relevant accounts on social media.
The data we gather may come through our websites, our call centre, our surveys and questionnaires, our appointed representatives or agents abroad, or our social media platforms.
Personal information we collect:
When you make a reservation with us, we might need information such as your name, address, email, phone number, date of birth, passport information, party member information, next-of-kin information, payment card information, food preferences, and nationality. To set up the trip and other services you’re asking for, we need this information.
What do we use your personal data for?
We use your personal data to fulfil your booking (for a flight or for a holiday). Moreover, it helps us to understand your needs and to provide you with a better service if you create an account with Pear Travel and update your personal details. Your preferences and past travel history may be stored by us. We might also use your personal information for marketing, but we will make sure not to send you emails with offers and information if you’ve indicated that’s what you’d rather not do.
When you contact us with a complaint, question, or request, we may use your personal information to address it. We may also follow up with clients who have travelled with us via letter, phone, SMS, email, or social media as part of our customer service operations, for instance to address a complaint or request a testimonial.
Your personal information may be used by us to contact you regarding offers, goods and services that may be of interest to you via email, letter, phone, or SMS. Alternatively, you can unsubscribe by following the instructions we will include in each email or text message we give you.
We may use your personal information to help us design our website and improve your experience.
We may collect information about the way you use and access our website because our web system collects the information about the time spent and what pages are visited by each visitor.
Providing your information is optional for you. However, we will be unable to fulfil your bookings. Because we need your details such as your name, passport details and payment card details to complete your reservation or booking if you do not provide us your personal information.
Cookies
Specific cookies are used to identify particular users and improve your web browsing experience. It allows our website to store your preferences for your convenience to visit our website again. Cookies are text files containing small amounts of information which allow our Site to recognise your device. These are downloaded to your device when you visit a website, if you agree to the Site doing so. Cookies are then sent back to the website on each visit, or to another website that recognises that cookie. These cookies help us to provide you with a good experience when you’re browsing, and allow us to improve the Site.
How long will we retain your personal information?
In accordance with this Privacy Policy, we will keep your personal information as long as it is deemed reasonably required for the reasons for which it was obtained. In some circumstances, we may keep your personal information for longer periods of time if it helps us manage complaints or claims you or others may make, or if it helps us comply with legal or regulatory requirements. Please get in touch with us if you have any questions regarding how long we keep your information.
Changes to Privacy Policy
Pear Travel reserves the right to change and modify this privacy policy at any time, so please review it frequently. If we decide to make any changes to our privacy policy, we will notify you via email, prior to implementing the change so that you are aware of what information we collect, how we use it and under what circumstances.
Continuing to use the services after such changes, constitute your acceptance and consent to the updated terms of our privacy policy.
If you have any queries regarding this policy or how we utilise your personal data then please contact us at 07506 865258 or mail us at info@peartravel.uk